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Delivery / Payment / Return
Payment for Goods
Attention!
Questions? Write to us: +7 (777) 745-34-34
After placing an order, you receive bonuses equal to 3% of the order amount.
You can use these bonuses for your next order if you make the purchase directly through a store manager.
Bonuses are valid for 2 months from the date of purchase.
You can use these bonuses for your next order if you make the purchase directly through a store manager.
Bonuses are valid for 2 months from the date of purchase.
Payment by Cash or Card in Boutiques
Online Payment by Bank Card
You can pay by cash or bank card directly at our boutiques in Almaty, Astana, and Atyrau.
When placing an order on the website, you can pay using any bank card (Visa, MasterCard, Maestro).
You can pay for your order in several ways:
Remote Payment
Fast remote payment is available through Kaspi Gold, Kaspi Red, Halyk Bank. We will send you an invoice or bank details after order confirmation.
Payment for Legal Entities
For corporate clients, we provide a full package of documents. Payment is made according to the issued invoice to the company's bank details.
Delivery Terms
When sending caviar to other cities, we carefully and securely pack the product using refrigerants to preserve freshness and taste.
Important!
If you plan to take black caviar outside of Kazakhstan, inform the manager in advance so they can prepare the necessary documents and send them along with the caviar.
Each jar of sturgeon caviar has a personal excise label and a permit for customs clearance.
On average, depending on the region and delivery method, the cost of shipping one jar of caviar ranges from 2,000 to 6,000 KZT.
The exact amount will be provided by the manager after order placement and shipping method selection.
Questions? Write to us: +7 (777) 745-34-34
Important!
If you plan to take black caviar outside of Kazakhstan, inform the manager in advance so they can prepare the necessary documents and send them along with the caviar.
Each jar of sturgeon caviar has a personal excise label and a permit for customs clearance.
On average, depending on the region and delivery method, the cost of shipping one jar of caviar ranges from 2,000 to 6,000 KZT.
The exact amount will be provided by the manager after order placement and shipping method selection.
Questions? Write to us: +7 (777) 745-34-34
To other cities in Kazakhstan, the following paid delivery options are available:
- Courier service
- Taxi service
- Other methods (discussed individually with the manager)
- We operate 7 days a week!
- Order processing time: from 10:00 to 22:00.
- Before shipping, the manager will call to confirm the delivery time and address.
In Astana, Almaty, and Atyrau there is a free delivery within 60 minutes.
Self Pickup
1. Mall “Saryarka”, Turan Ave. 24, Caviar House boutique, +7 (771) 083-48-98
2. “Caviar House” store, Fariza Ongarsynova St. 6, +7 (777) 745-34-34
2. “Caviar House” store, Fariza Ongarsynova St. 6, +7 (777) 745-34-34
You can personally pick up the paid goods after coordination with the manager, who will call you after the order is placed. Pickup is available at our stores:
Astana
- “Samal mall”, Nazarbayev Ave. 226, 2nd floor, Caviar House boutique,
Almaty
- “Baizaar” mall, Baktygerey Kulmanov St. 111a, 1st floor, Caviar House boutique, +7 (708) 083-48-48
Atyrau
Return Conditions
As per general standards, the return and exchange of perishable products, including caviar and seafood delicacies, is only possible in the case of manufacturing defects, order discrepancies, damaged packaging, or violation of delivery conditions.
If upon receiving the product you notice a broken vacuum seal, compromised packaging integrity, or that you received the wrong item — please immediately contact us and attach photo/video evidence.
In this case, we will replace the product or refund your payment as quickly as possible.
Please note: if your plans or taste preferences simply change, returns for personal reasons are not accepted, as caviar is a live product with strict storage requirements.
In exceptional situations, we always try to accommodate and handle each case individually. Your comfort and trust are very important to us!
Questions? Write to us: +7 (777) 079-06-16
If upon receiving the product you notice a broken vacuum seal, compromised packaging integrity, or that you received the wrong item — please immediately contact us and attach photo/video evidence.
In this case, we will replace the product or refund your payment as quickly as possible.
Please note: if your plans or taste preferences simply change, returns for personal reasons are not accepted, as caviar is a live product with strict storage requirements.
In exceptional situations, we always try to accommodate and handle each case individually. Your comfort and trust are very important to us!
Questions? Write to us: +7 (777) 079-06-16
Care Service
If you have any questions, our care service is here to help.
Company Details
Company Name: LLP “Caviar House Qazaqstan”
Legal Address: 010000, Republic of Kazakhstan, Nur-Sultan, Yesil District, Fariza Ongarsynova St., building 6, office 14
BIN: 220240022072
VAT Registration Certificate: Series 62001 No. 1032318 dated February 15, 2022
Legal Address: 010000, Republic of Kazakhstan, Nur-Sultan, Yesil District, Fariza Ongarsynova St., building 6, office 14
BIN: 220240022072
VAT Registration Certificate: Series 62001 No. 1032318 dated February 15, 2022
KBE: 17
Bank Details
Bank: JSC “Halyk Bank of Kazakhstan”
BIC: HSBKKZKX
KZT Account: KZ74601A871002119521
Bank: JSC “Kaspi Bank”
BIC: CASPKZKA
KZT Account: KZ92722S000012728854
Bank Details
Bank: JSC “Halyk Bank of Kazakhstan”
BIC: HSBKKZKX
KZT Account: KZ74601A871002119521
Bank: JSC “Kaspi Bank”
BIC: CASPKZKA
KZT Account: KZ92722S000012728854
CATALOG
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CONTACTS AND SOCIALS
Unified phone number across Kazakhstan
● Astana, Turan Ave 24, "Saryarka" Mall (1st floor)
● Almaty, N. Nazarbayev Ave 226, Samal Mall (2nd floor)
● Atyrau, B. Kulmanov St. 111a, "Baizaar" Mall (1st floor)
● Almaty, N. Nazarbayev Ave 226, Samal Mall (2nd floor)
● Atyrau, B. Kulmanov St. 111a, "Baizaar" Mall (1st floor)